General
What are your hours of operation?
Our team is here to support you Monday through Friday, 9:00 AM – 5:00 PM (PST). You can reach us by phone, email, or stop by our Spokane Valley, WA office—we’re always happy to help!
How fast do you ship?
We ship items within ONE BUSINESS day from when the order is placed. We do not ship on weekends because our shipping carriers do not pick up on weekends.
Why are your prices so low?
We are a small family-owned business, without many overhead expenses, and we generally buy directly from the factory, cutting out the middlemen. We don't have any CEO's making big bucks :-)
Who do you use for shipping?
We here at 4Throws are committed to providing reasonable and low shipping costs to our customers. We use a combination of USPS, UPS, and FedEx to obtain the very best shipping fees.
How do you ship javelins?
800 GRAM javelins are considered by UPS and FEDEX to be oversized shipments, which result in an additional $100 charge on top of what the javelin shipping normally costs. If multiple javelins are purchased at once, we build one large 4 or 5-inch diameter tube to send them all as one shipment. We ship our javelins in cardboard tubes.
Where do you ship?
WE SHIP WORLDWIDE. If you're located outside the US and are interested in ordering, please email your shipping address and what you want to order, and we'll send you a quote.
How do you ship shot puts?
4Throws is also unique among Track and Field companies in that we are able to ship shot puts (and pretty much anything else that is heavy) for very cheap. We are usually able to ship 3-4 shot puts together (which is very heavy) for only around $40.
What if I have an issue?
If you have any complaints, please email us at Support@4throws.com. Please include the following: Name, Order Number, Phone Number, a brief summary of the issue, and your desired resolution. We would greatly appreciate it if you did this.
Do you offer a product warranty?
We provide a 12-month warranty for MANUFACTURING defects. We do not provide warranties for items that are damaged due to misuse or normal wear and tear. We offer optional Shipping Protection at checkout to ensure your order is covered in case of loss or damage during transit.
What if my product arrives damaged?
If your order is damaged during shipping, keep all packaging materials—boxes, tubes, etc.—as they're required for any claims or refunds. Claims must be submitted within 10 days of delivery. Email us at Sales@4throws.com to report the damage. To qualify for a return, items must be in their original condition and packaging.
If I ordered thewrong item, how do I exchange an item?
For a quicker exchange, please return the item for a refund once received, and place a new order for the desired item. This helps keep our system organized. Just send us an email at support@4throws.com, then send your item to: 16219 West Lakeside Lane, Nine Mile Falls, WA 99026.
Are we able to get store credit when we return instead of waiting for the refund?
Yes, we can do that. Once we receive the return item, we can issue that store credit and you can purchase the correct item.
Can I return an item for refund?
Refunds are only issued in special circumstances.
Once we receive and inspect your return, we’ll send you an email to confirm we got it and let you know whether your refund has been approved. If approved, we’ll process the refund and apply the credit to your original payment method within a few business days. If it is not approved, we can offer a partial refund on the order.
Why is javelin shipping so expensive?
All shipping companies charge an extra $100 for shipping anything over 100 inches.
How do I cancel/modify anorder?
Send us an email at support@4throws.com or call us at 509.290.6543 to modify or cancel your order.
Coach
Do you accept school purchase orders?
Yes, we accept school purchase orders!
How does the PO process work?
The process is simple: email us at support@4throws.com with the exact items you’d like to order, along with your shipping address and phone number. We’ll then send you a quote, which you can use to request a purchase order (PO) from your school. Once we receive the PO, we’ll process your order
Orders usually go out in 1-2 business days. Once you get the items, please send us payment.
Do you provide W-9 forms?
Yes, we provide W-9 forms upon request.
What's the difference between your 4Throws implements and the big-name brand companies?
Not much, other than the price. All of our competition-grade implements are built precisely to World Athletics Specifications, and we routinely conduct in-house testing to ensure you'll have no surprises on meet day! Our training implements are quality products generally manufactured within WA specifications, but they are designed primarily for training. They are designed to be inexpensive implements used in daily training, but can be used in competition.
Athlete
What's the difference between inexpensive and expensive javelins?
Most javelins are made from aluminum. The cheapest javelins are made from standard aluminum and are not hardened. For the money, it is recommended to go with the 4Throws Competition javelins for most high school throwers. Advanced high school throwers will benefit from the stiffer 4Throws Elite javelins. These are built with a more expensive, aircraft-grade aluminum and are hardened to increase flight distance and decrease incidences of bending the tails with a bad tail-first throw. After more than a year of in-the-field testing, we have had ZERO javelins with any bending whatsoever. These javelins are tough and are ready for thousands of throws.